Coinbase CEO Acknowledges App UX Issues, Pledges Fixes

The rise of on-chain activities on its new layer-2 network Base, according to Coinbase CEO Brian Armstrong, has revealed how “broken” the Coinbase app is for user experience, and he has pledged to fix it.

Armstrong wrote on X (Twitter) on August 13 that several pain points have manifested during “Onchain Summer,”  a multi-week festival of product launches, brand activations, and non-fungible token reveals on Base from August 9 to August 31.

Armstrong stated that the event revealed flaws in the Coinbase app’s user experience for non-fungible tokens, decentralized applications, and layer 2s.

The CEO urged users of X to provide feedback in response to the thread to prioritize the most essential questions, adding that there will be rapid updates on the most vexing issues within the next two weeks.

At the time of publication, the most popular response was a request from Friendtech developer Racer for a credit card on-ramp to Coinbase that did not require users to create a distinct account.

Armstrong then requested a fix for an ongoing bug that caused issues when connecting Coinbase’s mobile wallet to Google Chrome, noting that the defect was more persistent than anticipated.

UX has been a persistent issue for the crypto industry. In an interview, an anonymous Web3 UI/UX designer named 0xDesigner attributed a significant portion of the problem to the owner-centric and irreversible nature of blockchain-based applications.

Despite the often-complicated nature of blockchain technology, XGo content manager Kirthana Devaser believes that a continued emphasis on sleek UI and rendering blockchain “invisible” in everyday user interactions will drive the next wave of mass adoption.